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| Welcome to Moissanite Jewelers |
Please read our store policies very carefully. If you have any questions send a note to
sales@moissanitejewelers.com
Payment Methods:
We accept the following:
Shipping:
All domestic orders are shipped Free, fully insured, via UPS Ground Service or by
Registered Mail via USPS. All orders valued at over $3000 would be shipped FREE by
Second Day Air. We ship most orders within 2-5 business days after receiving payment.
Rings that need to be sized usually take 3-4 days. Customized orders can take up to 14
days. Once your item has shipped we will notify you and will send you the tracking
number. We will ship to APOs but we would require you to provide us with any necessary
id information we might want. If you need us to ship by a faster service please notify us.
The following charges would apply:
• Next Day Air $23.50+insurance
• Second Day Air $12.50+insurance
International Orders:
If you are an international customer please contact us before placing an order. We will let
you know if we ship to your country and what the shipping cost would be. We do not ship
to Indonesia, Malaysia, Africa and the Middle East.
Sales Tax:
All New Jersey State residents are required to pay the applicable sales tax.
Returns:
We stand behind every piece of jewelry we sell. We offer a 7 day no questions asked
money back policy. If for some reason you decide you do not want to keep an item we
require you to notify us within 3 days. We will then send you an RA #. You would be
required to mail the merchandise back within 5 days of the receipt of the same. We
cannot take back merchandise that has been resized by you or altered or worn.
Merchandise will have to be returned in the same condition and with all the certificates or
appraisals that were sent with it. Custom orders cannot be returned. We will replace any
item that is defective. All items must be mailed back fully insured. Moissanite Jewelers will
not be responsible for any items that are lost or damaged when they are shipped back to
us. You will be refunded the entire cost of the item minus the shipping charges. All
Moissanite Rings that have been sized will be charged a resizing fee of $25. All rings that
are 2 ct and over will be sold in stock sizes only. If you request they be sized they cannot
be returned. Returns take anywhere from 5-7 business days to be credited to your
account.
Customer Service:
Our customer is our most important asset. We will try our utmost to provide the best in
service. If for some reason we make a mistake or you are unhappy with our service please
let us know and we will do whatever is needed to fix the problem. We try our best to
provide you with a very personalized service.
Custom Orders:
Orders that are custom made for you cannot be returned.
Disclaimer:
We, at Moissanite Jewelers try our best to enter the most accurate information. But
sometimes mistakes do happen. We are not responsible for such typographical errors
and reserve the right to correct any such information. Most of our pictures have been
enlarged to show detail. This is to give you, our customer, a better idea of the piece of
jewelry you are looking at. Due to the fluctuating prices of diamonds, gold and other
gemstones we reserve the right to change our prices at any time.
Privacy Policy:
Moissanite Jewelers will never share any information supplied by our customers. We take
pride in our relationship with our customers and pledge to maintain your privacy while
visiting our site.
Any personal information voluntarily submitted by our customers will be used to determine
our target audience and marketing strategy and to better your shopping experience.
sales@moissanitejewelers.com
Payment Methods:
We accept the following:
- Visa, Mastercard, American Express and Discover
- Paypal
- Cashier’s Check and Money Order.
- Personal Check. (Merchandise will be shipped only after check has cleared)
- Wire Transfer
- Google checkout will be available for phone and e-mail orders.
Shipping:
All domestic orders are shipped Free, fully insured, via UPS Ground Service or by
Registered Mail via USPS. All orders valued at over $3000 would be shipped FREE by
Second Day Air. We ship most orders within 2-5 business days after receiving payment.
Rings that need to be sized usually take 3-4 days. Customized orders can take up to 14
days. Once your item has shipped we will notify you and will send you the tracking
number. We will ship to APOs but we would require you to provide us with any necessary
id information we might want. If you need us to ship by a faster service please notify us.
The following charges would apply:
• Next Day Air $23.50+insurance
• Second Day Air $12.50+insurance
International Orders:
If you are an international customer please contact us before placing an order. We will let
you know if we ship to your country and what the shipping cost would be. We do not ship
to Indonesia, Malaysia, Africa and the Middle East.
Sales Tax:
All New Jersey State residents are required to pay the applicable sales tax.
Returns:
We stand behind every piece of jewelry we sell. We offer a 7 day no questions asked
money back policy. If for some reason you decide you do not want to keep an item we
require you to notify us within 3 days. We will then send you an RA #. You would be
required to mail the merchandise back within 5 days of the receipt of the same. We
cannot take back merchandise that has been resized by you or altered or worn.
Merchandise will have to be returned in the same condition and with all the certificates or
appraisals that were sent with it. Custom orders cannot be returned. We will replace any
item that is defective. All items must be mailed back fully insured. Moissanite Jewelers will
not be responsible for any items that are lost or damaged when they are shipped back to
us. You will be refunded the entire cost of the item minus the shipping charges. All
Moissanite Rings that have been sized will be charged a resizing fee of $25. All rings that
are 2 ct and over will be sold in stock sizes only. If you request they be sized they cannot
be returned. Returns take anywhere from 5-7 business days to be credited to your
account.
Customer Service:
Our customer is our most important asset. We will try our utmost to provide the best in
service. If for some reason we make a mistake or you are unhappy with our service please
let us know and we will do whatever is needed to fix the problem. We try our best to
provide you with a very personalized service.
Custom Orders:
Orders that are custom made for you cannot be returned.
Disclaimer:
We, at Moissanite Jewelers try our best to enter the most accurate information. But
sometimes mistakes do happen. We are not responsible for such typographical errors
and reserve the right to correct any such information. Most of our pictures have been
enlarged to show detail. This is to give you, our customer, a better idea of the piece of
jewelry you are looking at. Due to the fluctuating prices of diamonds, gold and other
gemstones we reserve the right to change our prices at any time.
Privacy Policy:
Moissanite Jewelers will never share any information supplied by our customers. We take
pride in our relationship with our customers and pledge to maintain your privacy while
visiting our site.
Any personal information voluntarily submitted by our customers will be used to determine
our target audience and marketing strategy and to better your shopping experience.
| Moissanite Jewelers is a division of Guru Enterprises |
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